Insurance Claims

Claims Management

Lackawanna Insurance Group has a professional, aggressive and comprehensive claims management approach. Each policyholder is assigned to a specific team of highly qualified professionals consisting of a claims representative, an on-staff nurse and in-house legal counsel. No work-related injury is handled in a routine manner.

In-House legal Counsel

Lackawanna Insurance Group understands that certain workers’ compensation claims require litigation of disputed facts. In an effort to assure the proper handling of all litigated claims, Lackawanna Insurance Group has retained a dedicated, in-house attorney.

Case Management

One of the most important, and often overlooked, aspects of a workers’ compensation claim is the area of medical case management. When an injury occurs, the injured worker, along with his family, may be faced with a life altering experience. Lackawanna Insurance Group’s aggressive, yet compassionate, approach to the medical treatment of an injury helps minimize the socio and economic effects caused by a work-related injury.

Medical Cost Containment

In an effort to achieve the maximum cost savings allowed under the Pennsylvania Workers’ Compensation Act, Lackawanna Insurance Group aggressively manages the medical costs of all claims through the effective use of: