Lackawanna Insurance Group COVID-19 Update

In support of the recommendations made by the Governor of Pennsylvania for businesses to employ social distancing practices, effective immediately, Lackawanna Insurance Group will be operating under a pro-active and preventative Business Continuity Plan.

All Company employees, except for essential office personnel, will be working remotely until further notice.  Although our staff is operating under alternative working conditions, they are readily available to serve your needs via their same direct dial telephone number and email address. We have operated under these alternative working conditions, periodically, over the past several years with absolute success!

Additional preventive actions are also being implemented as they relate to:

Travel/Off-Site Meetings:

Non-essential travel for all Lackawanna employees will be restricted until further notice. Our employees may only participate in off-site meetings that are deemed critical or mandatory.  In the event an off-site meeting is determined to be essential, Lackawanna Insurance Group will require the meeting host to provide a vulnerability assessment on their business continuity plan to assure the safety and well-being of our staff.


All meetings with visitors (non-employees) shall be conducted via phone, teleconference, Skype, etc.  To the extent an on-site meeting is deemed essential, pre-approval by the Lackawanna Management Team will be required.

Claims Reporting/Services:

We encourage all policyholders to file new First Report of Injury forms online via the “Report an Injury” link on our website, www.ligins.com.

Claims reported due to an apparent exposure to the COVID-19 virus will be thoroughly evaluated on a case-by-case basis to assess compensability under the applicable State’s workers’ compensation law. Lackawanna Insurance Group is unable to provide general guidance on the compensability of individual cases.

We will continue to closely monitor this evolving situation and post updates on our website regarding any additional changes in our business operations.

In the meantime, be safe and well. As always, your Lackawanna Team is committed to the highest levels of service and is always just a phone call away.

Kindest regards,

David M. Kalinowski

VP – Marketing